Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

McDowell Bryson and Adele Ziminski are the authors of The Concierge: Key to Hospitality, published by Wiley.