So können Sie als Manager das Potential aller Mitarbeiter Ihrer Organisation einsetzen und ausrichten, um bahnbrechende Erfolge zu erzielen - anhaltendes Wachstum und Profit, loyale Kunden, hohe Leistungsfähigkeit und eine stabile Marktposition! Der vorgestellte Ansatz wird durch Erfolgsstories führender Unternehmen wie der NASA und Asea Brown Boveri untermauert.

GEORGE LABOVITZ, PhD, is the Chairman of Organizational Dynamics, Inc., a Boston-based international consultancy, which has been named one of the top quality consultancies in the world by both Business Week and Industry Week. Dr. Labovitz is also a professor of management at Boston University’s School of Management. Coauthor (with Victor Rosansky) of Making Quality Work (Wiley), he has also published articles in Fortune, the Wall Street Journal, Quality Progress, and Quality Digest.

VICTOR ROSANSKY is Organizational Dynamics’s Executive Vice President and coauthor of Making Quality Work. In constant demand as a speaker and consultant, Mr. Rosansky has advised organizations throughout the United States, Asia, and Europe.