{"product_id":"9780471108047","title":"Total Quality Management A Cross Functional Perspective","description":"\u003ch1\u003eTotal Quality Management\u003c\/h1\u003e\u003ch2\u003eA Cross Functional Perspective\u003c\/h2\u003e\u003ch3\u003eAshok Rao | Lawrence P. Carr | Ismael Dambolena | Robert J. Kopp | John Martin | Farshad Rafii | Phyllis Fineman Schlesinger\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Total Quality Management\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eThe emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.\u003c\/div\u003e\u003cdiv\u003e Ashok Rao\u003cbr\u003e Lawrence P. Carr\u003cbr\u003e Ismael Dambolena\u003cbr\u003e Robert J. Kopp\u003cbr\u003e John Martin\u003cbr\u003e Farshad Rafii\u003cbr\u003e Phyllis Fineman Schlesinger\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e19 April 1996\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780471108047\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e656\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e40.96\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44379804303500,"sku":"9780471108047","price":245.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780471108047.jpg?v=1780199006","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780471108047","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}