Indispensable for hospitality managers who need to communicate effectively with their Spanish-speaking employees, this unique book gives you the basic Spanish language skills you need at work every day. You'll quickly learn Spanish phrases, questions, and instructions that you can use immediately—in all the areas of your daily operations. This concise but comprehensive book gives you all the tools you need:

• Common dialogues in Spanish for the full range of hospitality occupations, including housekeeping, restaurant, kitchen, and engineering
• Useful phrases, including greetings, introductions, time, numbers, the calendar, and more
• Position descriptions and hotel and restaurant operating procedures in Spanish
• Interviewing vocabulary and general personnel office dialogues
• A brief overview of Spanish grammar basics and an easy-to-use pronunciation guide
• A model Spanish-language employee manual
• Handy, English-Spanish/Spanish-English hospitality dictionaries

MATT A. CASADO, EdD, is Assistant Professor in the School of Hotel and Restaurant Management at Northern Arizona University. He is the author of Food and Beverage Service Manual, also published by Wiley.