{"product_id":"9780470922248","title":"Resolving Conflicts at Work Ten Strategies for Everyone on the Job","description":"\u003ch1\u003eResolving Conflicts at Work\u003c\/h1\u003e\u003ch2\u003eTen Strategies for Everyone on the Job\u003c\/h2\u003e\u003ch3\u003eKenneth Cloke | Joan Goldsmith\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Conflict Resolution \u0026amp; Mediation\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cb\u003eThe classic text on resolving workplace conflicts, fully revised and updated\u003c\/b\u003e  \u003cp\u003eResolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace\u003c\/li\u003e \u003cli\u003ePresents new chapters on leadership and transformational conflict coaching, and organizational systems design\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e \u003cp\u003eThe Authors\u003c\/p\u003e \u003cp\u003e\u003cb\u003eKenneth Cloke, J.D., L.L.M., Ph.D.,\u003c\/b\u003e is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of \u003ci\u003eMediating Dangerously\u003c\/i\u003e. \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eJoan Goldsmith,\u003c\/b\u003e Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of \u003ci\u003eResolving Personal and Organizational Conflicts, The Art of Waking People Up,\u003c\/i\u003e and \u003ci\u003eThe End of Management\u003c\/i\u003e. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e24 May 2011\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470922248\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e400\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e16.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44380513271948,"sku":"9780470922248","price":24.3,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470922248_8d00b48b-a3c4-48fa-90a6-276410604c6b.jpg?v=1780102869","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780470922248","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}