{"product_id":"9780470876817","title":"Sharing Hidden Know-How How Managers Solve Thorny Problems With the Knowledge Jam","description":"\u003ch3\u003eJossey-Bass Leadership Series\u003c\/h3\u003e\u003ch1\u003eSharing Hidden Know-How\u003c\/h1\u003e\u003ch2\u003eHow Managers Solve Thorny Problems With the Knowledge Jam\u003c\/h2\u003e\u003ch3\u003eKatrina Pugh\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Management\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eTo manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must \u003ci\u003equickly\u003c\/i\u003e capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.  \u003cp\u003eYet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e starts the conversation that allows organizations to take what they know to the bank. The “how-to”\/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.\u003c\/p\u003e \u003cp\u003eDeveloped by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e will help any organization harness untapped knowledge to solve today’s thorny problems:\u003c\/p\u003e \u003cul type=\"disc\"\u003e \u003cli\u003eAccelerating New Product Development and Market and Segment Innovations\u003c\/li\u003e \u003cli\u003eMaximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing\u003c\/li\u003e \u003cli\u003eOvercoming Information Overload (Focus on Social Media)\u003c\/li\u003e \u003cli\u003eSmoothing Executive Transitions and Succession Planning\u003c\/li\u003e \u003cli\u003eSmoothing Team Transitions\u003c\/li\u003e \u003cli\u003eSpreading Insight across Geographies and Network Partners\u003c\/li\u003e \u003cli\u003eTapping into Sales Insights\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off.  Viewed from above, this important book is itself a conversation between Kate Pugh’s basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.\u003cbr\u003e — \u003cb\u003eDavid Kantor,\u003c\/b\u003e director, Kantor Institute; author\u003ci\u003e, Reading the Room\u003c\/i\u003e (Jossey-Bass, 2012)\u003c\/p\u003e \u003cp\u003e“[This] book addresses one of the time-honored problems in organizations: ‘How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?’ Technology, we now know, is not the answer—human discus­sion is. [Pugh] tells you how to structure and facilitate these important conversations.”\u003cbr\u003e —\u003cb\u003eThomas H. Davenport\u003c\/b\u003e, President’s distinguished professor of IT and Management, Babson College; author of \u003ci\u003eAnalytics at Work\u003c\/i\u003e and \u003ci\u003eThinking for a Living\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e“In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books.”\u003cbr\u003e —\u003cb\u003eLarry Prusak\u003c\/b\u003e, author, \u003ci\u003eWorking Knowledge;\u003c\/i\u003e visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA\u003c\/p\u003e \u003cp\u003e“[This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts.”\u003cbr\u003e —\u003cb\u003eStephen Denning\u003c\/b\u003e, author, \u003ci\u003eThe Leader’s Guide to Radical Management\u003c\/i\u003e and \u003ci\u003eThe Secret Language of Leadership\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“Leaders have long known that the ‘know-how’ of experienced teams is key to their orga­nizations’ ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. [This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness.”\u003cbr\u003e —\u003cb\u003ePaul Lucidi\u003c\/b\u003e, chief information officer, Insulet Corporation\u003c\/p\u003e \u003cp\u003e“A fantastic replacement for the long dormant and never used lessons-learned repository! This book provides well documented and effective tools for really learning from your orga­nization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient.”\u003cbr\u003e —\u003cb\u003eSheryl Skifstad\u003c\/b\u003e, senior director, Supply Chain IT at a Fortune 100 company\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eKatrina Pugh\u003c\/b\u003e is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting\/IBM, JPMorgan, Intel Corporation, and Fidelity Investments. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e12 April 2011\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470876817\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e272\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e16.48\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44378774503564,"sku":"9780470876817","price":33.3,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470876817_4966f8a4-d146-4078-aa4f-adf4a2497f58.jpg?v=1780145847","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780470876817","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}