A practical guide for health professionals and trainers, offering evidence-based low arousal approaches to defusing and managing aggressive behaviours in a variety of health care settings.

• Provides both an academic background and practical advice on how to manage and minimize confrontation
• Illustrates low arousal approaches and offers clear advice on physical restraint and the reduction of these methods
• Describes the evidence base for recommended approaches
• Includes a wide range of valuable case examples from a variety of care settings

Andrew A. McDonnell is a practicing Clinical Psychologist specializing in working with clients who exhibit challenging behaviours. He has published numerous articles on the subject of behaviour management in international journals and is the founder of the international training organization, Studio III Training Systems.