{"product_id":"9780470423325","title":"Service Systems Management and Engineering Creating Strategic Differentiation and Operational Excellence","description":"\u003ch1\u003eService Systems Management and Engineering\u003c\/h1\u003e\u003ch2\u003eCreating Strategic Differentiation and Operational Excellence\u003c\/h2\u003e\u003ch3\u003eChing M. Chang\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eTechnology \u0026amp; Engineering \/ Industrial Engineering\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eThe ultimate instructional guide to achieving success in the service sector\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eAlready responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: \u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eBroad-based concepts, skills, and capabilities in twelve categories, which form the \"Three-Decker Leadership Architecture,\" including creative thinking and innovations in services, knowledge management, and globalization\u003c\/li\u003e \u003cli\u003eMaterials supplemented and enhanced by a large number of case studies and examples\u003c\/li\u003e \u003cli\u003eSkills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations\u003c\/li\u003e \u003cli\u003eFocused training on becoming a systems engineer, a critically needed position that, according to a 2009 \u003ci\u003eMoneyline\u003c\/i\u003e article on the best jobs in America, ranks at the top of the list\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eService Systems Management and Engineering\u003c\/i\u003e is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eC. M. CHANG\u003c\/b\u003e is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e26 April 2010\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470423325\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e720\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e48.64\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44310490742924,"sku":"9780470423325","price":151.16,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470423325_408cf2bb-17a5-462a-afeb-fc1266900c15.jpg?v=1780196653","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780470423325","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}