{"product_id":"9780470382417","title":"Introduction to Service Engineering","description":"\u003ch1\u003eIntroduction to Service Engineering\u003c\/h1\u003e\u003ch3\u003eGavriel Salvendy | Waldemar Karwowski\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eTechnology \u0026amp; Engineering \/ Industrial Engineering\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eWhat you need to know to engineer the global service economy.\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eAs customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. \u003ci\u003eIntroduction to Service Engineering\u003c\/i\u003e provides the tools and information a service engineer needs to fulfill this critical new role. \u003c\/p\u003e\n\u003cp\u003eThe book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. \u003c\/p\u003e\n\u003cp\u003eReaders explore such key aspects of service engineering as: \u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThe role of service science in developing a smarter planet\u003c\/li\u003e \u003cli\u003eService enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services\u003c\/li\u003e \u003cli\u003eService design, including collaborative e-service systems and the new service development process\u003c\/li\u003e \u003cli\u003eService operations and management, including service call centers\u003c\/li\u003e \u003cli\u003eService quality, from design operations to customer relations\u003c\/li\u003e \u003cli\u003eWeb-based services and technology in the global e-organization\u003c\/li\u003e \u003cli\u003eInnovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWith chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, \u003ci\u003eIntroduction to Service Engineering\u003c\/i\u003e uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eGAVRIEL SALVENDY\u003c\/b\u003e is a professor emeritus at Purdue University and the Chair Professor and head of the Department of Industrial Engineering at Tsinghua University, Beijing, China. He is a member of the National Academy of Engineering. He also has written and edited thirty books, including \u003ci\u003eHandbook of Industrial Engineering and Handbook of Human Factors and Ergonomics\u003c\/i\u003e, both published by Wiley. \u003cb\u003ewww.ie.tsinghua.edu.cn\/Salvendy\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWALDEMAR KARWOWSKI\u003c\/b\u003e is a professor and the Chair of the Department of Industrial Engineering and Management Systems at the University of Central Florida. He is the editor of over forty books, including \u003ci\u003eOrganization and Management of Advanced Manufacturing and Design of Work and Development of Personnel in Advanced Manufacturing,\u003c\/i\u003e both published by Wiley. \u003cb\u003ewww.iems.ucf.edu\/about\/faculty\/karwowski.html\u003c\/b\u003e \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e12 January 2010\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780470382417\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e672\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e45.76\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44378680262796,"sku":"9780470382417","price":166.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780470382417_030d4139-dd01-4dbc-8295-cdc70c20b03c.jpg?v=1780145887","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780470382417","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}