{"product_id":"9780412735301","title":"Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution","description":"\u003ch1\u003eMaking Quality Happen: A Step By Step Guide to Winning the Quality Revolution\u003c\/h1\u003e \u003ch2\u003eMcNealy, R.M.\u003c\/h2\u003e \u003cp\u003e\u003cem\u003eMaking Quality Happen\u003c\/em\u003e presents a user friendly, customer  focused approach for implementing Quality Improvement process in any  type of organisation. The author draws upon personal experience of  workin with over fifty different organisations and shows how to make  quality an integral part of your professional life, not an added or  extraneous feature.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 1996-03-31\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9780412735301\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-1-4613-0445-6\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 208\u003c\/p\u003e ","brand":"Springer US","offers":[{"title":"Default Title","offer_id":47401098444940,"sku":"9780412735301","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780412735301.jpg?v=1775789709","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780412735301","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}