{"product_id":"9780387332116","title":"Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)","description":"\u003ch1\u003eService Productivity Management\u003c\/h1\u003e\u003ch2\u003eImproving Service Performance using Data Envelopment Analysis (DEA)\u003c\/h2\u003e\u003ch3\u003eH. David Sherman | Joe Zhu\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Operations Research\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\u003cp\u003eService Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance – Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.\u003c\/p\u003e\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e29 June 2006\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eSpringer US\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eSpringer\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780387332116\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eMultiple component retail product part s\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e328\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Springer US","offers":[{"title":"Default Title","offer_id":51554883600524,"sku":"9780387332116","price":98.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780387332116.jpg?v=1784771184","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780387332116","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}