{"product_id":"9780333990131","title":"Building Great Customer Experiences","description":"\u003ch1\u003eBuilding Great Customer Experiences\u003c\/h1\u003e \u003ch2\u003eShaw, Colin; Ivens, John\u003c\/h2\u003e \u003cp\u003eThis book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2002-09-13\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9780333990131\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9780230554719\u003c\/p\u003e \u003cp\u003eDimensions: 229cm x152cm\u003c\/p\u003e \u003cp\u003ePages: 224\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47414266265740,"sku":"9780333990131","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780333990131.jpg?v=1775849101","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780333990131","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}