Communicating out of a Crisis

Bland, Michael

This is a modern, professional and practical approach to crisis management from a leading expert. The book examines the impact of a crisis - big or small - and the threat of negative publicity to corporate reputation. Most companies have no crisis management plans and hope that disaster will never strike. The author argues that consumerism, legislation, environmentalism, pressure groups, and investigative media all necessitate the development of a crisis communications plan. With a well thought out and practical plan the author shows how a crisis can be managed effectively or even turned to advantage through publicity giving the company's reputation a long term boost. Case studies examine the activities of 6 companies facing crises and the lessons to be learned from their approaches. Useful checklists are included as a handy quick reference for the practising PR professional.

Details

Published by: Palgrave Macmillan

Publication Date: 1998-06-18

Format: Hardcover

ISBN-13: 9780333720974

DOI: 10.1007/978-1-349-14665-9

Dimensions: 216cm x140cm

Pages: 248