Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Oade, A.

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Details

Published by: Palgrave Macmillan

Publication Date: 2011-10-31

Format: Hardcover

ISBN-13: 9780230238428

DOI: 10.1057/9780230358997

Dimensions: 244cm x170cm

Pages: 192